Privacy Policy

Overview

EricServic.es ("we," "us," or "our") operates datacenter, VPS, VPN, CDN, and related connectivity services. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices you have.

By creating an account or using our services, you agree to the practices described here. If you do not agree, please do not use our services.

Information we collect

We may collect the following categories of information:

• Account information such as username, email address, and password (stored as a secure hash).
• Billing and contact details you provide when purchasing or managing services.
• Service configuration data, including VPN assignments, CDN paths, VPS settings, and support correspondence.
• Technical logs including IP addresses, connection timestamps, bandwidth usage, and server access logs necessary to operate and secure our network.
• Communications you send to us via email, chat, or support tickets.

How we use information

We use collected information to:

• Provide, maintain, and improve our services.
• Authenticate users and manage accounts.
• Process payments and send service-related notices.
• Detect, prevent, and respond to abuse, fraud, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

Sharing and disclosure

We do not sell your personal information. We may share information with trusted service providers who assist with hosting, payment processing, or email delivery, subject to confidentiality obligations. We may also disclose information when required by law, to protect our rights, or to investigate abuse reported under our Abuse Policy.

Data retention

We retain account and service data for as long as your account is active or as needed to provide services, resolve disputes, and meet legal requirements. Logs may be retained for a limited period for security and operational purposes.

Your rights and choices

You may update account details through the Control Hub or by contacting support@ericservic.es. You may request account deletion subject to outstanding obligations and legal retention requirements.

Contact

Questions about this policy may be sent to support@ericservic.es. Our headquarters is in Holly Springs, North Carolina.